Refund and Cancellation Policy
This Refund and Cancellation Policy applies to custom website design, website development, e-commerce development, landing pages, website redesign, portfolio websites, maintenance, and related digital services provided by EcomBuilder Pakistan.
Cancellation Before Work Begins
If the client cancels the project before any design or development work has started, a full or substantial refund may be possible.
A refund may be reduced by:
- Payment-provider charges
- Bank charges
- Transaction fees
- Domain purchases
- Hosting purchases
- Paid tools
- Third-party services already purchased
If no work has started and no costs have been incurred, EcomBuilder Pakistan may provide a full refund.
Cancellation After Work Begins
If website work has started, the advance payment may not be fully refundable.
EcomBuilder Pakistan may deduct:
- The value of completed work
- Time already spent on the project
- Purchased tools
- Domain costs
- Hosting costs
- Paid software
- Third-party service charges
- Administrative and working fees
The remaining eligible amount may be refunded after these deductions.
Projects Approximately 30% to 40% Complete
If the project is approximately 30% to 40% complete when the client requests cancellation:
- Third-party tools and services will not be refunded
- Domain and hosting costs will not be refunded
- The value of completed work will be deducted
- A 7% working and administrative fee may be deducted
- The remaining eligible amount may be provided as a partial refund
The exact project completion percentage will be determined based on the work completed rather than only the number of calendar days passed.
Projects Beyond the Early Development Stage
If a substantial amount of design or development has already been completed, a refund may be limited or unavailable.
The refund decision may consider:
- Completed pages
- Completed sections
- Approved designs
- Developed functionality
- Purchased tools
- Reserved working time
- Delivered previews
- Project stage
- Work already shared with the client
Approved Design
After the client approves the final design or confirms that the design is accepted, a refund will not normally be available.
Approval may be provided through:
- Written message
- Project-management platform
- Final revision confirmation
- Request to launch the website
Delivered Digital Services
A refund is not available after the digital service has been completed or delivered.
Delivered services may include:
- Completed website
- Published website
- Transferred website
- Delivered source files
- Approved website design
- Configured e-commerce store
- Completed website pages
- Domain registration
- Hosting setup
- Completed third-party integration
Non-Refundable Costs
The following costs are non-refundable after purchase:
- Domain registration
- Domain renewal
- Hosting purchase
- Paid tools
- Paid plugins
- Premium software
- Third-party subscriptions
- External APIs
- Licensed digital assets
- Payment gateway fees
- Transaction fees
- Platform setup costs
These costs remain non-refundable even if the client later cancels the project.
Cancellation by EcomBuilder Pakistan
If EcomBuilder Pakistan is unable to complete a project because of a genuine operational, technical, or exceptional reason, the client may receive:
- A partial refund for uncompleted work
- Or, in exceptional circumstances, a full refund
Completed work, purchased tools, third-party services, and already delivered items may be considered when calculating the refund.
EcomBuilder Pakistan will normally try to complete the project and may request reasonable additional time where required.
Project Delays
A reasonable project delay does not automatically qualify for a refund.
Additional time may be required because of:
- Technical issues
- Third-party platform problems
- Internet outages
- Service-provider delays
- Client-requested revisions
- Missing client content
- Delayed approvals
- Unexpected emergencies
- Operational issues
EcomBuilder Pakistan will communicate important delays where reasonably possible.
Client Inactivity
If the client does not provide required feedback, content, payment, approval, or communication for 15 consecutive days, the project may be paused or marked inactive.
In such cases:
- The original delivery date may be cancelled
- The project may be rescheduled
- The project may return to the work queue
- A reactivation fee may apply
- Paid amounts do not automatically become refundable
Prohibited or Misleading Projects
EcomBuilder Pakistan may cancel a project if it is found to involve:
- Illegal activities
- Fraud
- Scams
- Gambling
- Adult content
- Copyright infringement
- Stolen content
- Malware
- Harmful activities
- Misleading financial schemes
- Other prohibited content
Any possible refund will be calculated after deducting completed work and incurred costs.
Refund Calculation
Any approved refund will be calculated after considering:
- Advance amount paid
- Work completed
- Project stage
- Tools purchased
- Domain and hosting costs
- Third-party fees
- Payment-provider charges
- Administrative fees
- The 7% working fee where applicable
Refund Processing
Approved refunds will be processed through the original or another mutually agreed payment method.
Processing time may depend on:
- Bank processing
- Mobile wallet processing
- Payment-provider processing
- Transaction verification
Delays caused by banks or payment providers are outside the direct control of EcomBuilder Pakistan.
How to Request Cancellation
All cancellation requests must be submitted through the official EcomBuilder Pakistan WhatsApp contact.
The request should include:
- Client name
- Business name
- Project name
- Payment details
- Cancellation reason
- Relevant project information
A verbal request without a written WhatsApp confirmation may not be treated as an official cancellation request.
Contact
For refund or cancellation questions, contact EcomBuilder Pakistan through the official WhatsApp contact available on the website.
Business Name: EcomBuilder Pakistan
Business Location: Lalamusa, Punjab, Pakistan